Seven-day full refund
Email [email protected] within seven calendar days of purchase and request a refund. There is no questionnaire and no special form. Include the email address used at Stripe checkout or forward the Stripe receipt so the purchase can be located. Do not send CSV files, bank statements, card numbers, or a private recovery link.
How refunds are handled
Approved refunds are submitted through Stripe to the original payment method. Your bank or card provider controls how long the credit takes to appear after Stripe processes it. Paid export access associated with the refunded purchase may be disabled. A refund does not remove exports already saved on your device, so you remain responsible for those local files.
Requests after seven days
Requests received after the seven-day period are reviewed based on the circumstances and any rights required by applicable law. Nothing in this policy limits consumer rights that cannot legally be waived. Duplicate charges and suspected payment errors should be reported promptly so the transaction can be investigated.
Before requesting help
If you prefer troubleshooting before a refund, describe the processor, bank export, and visible error without attaching client financial data. Support may be able to explain a column mapping or supported workflow. Troubleshooting is optional and is not required for a refund submitted within the seven-day period.